11:30 AM Arrival
12:00 PM Welcome, Introductions, and Lunch
Dr. Larry R. Thompson, President, Ringling College
1:15 PM Plenary Talk - Sir Ken Robinson
The Creative Element: Developing Creative People, Places, and Businesses To Leapfrog The Competition
Renowned creativity expert Sir Ken Robinson will help us understand the importance of creativity in the economic future of Florida and the success of your business. Sir Robinson is one of the founders of the entire creative economic development strategy for the country of Singapore.
2:00 PM Design Thinking/Strategy by Design: State of the Art
This overview defines why design is not just about aesthetics and form: it’s about matching human needs with business constraints. Learn why “design thinking” is critical to the future of your organization and all Florida businesses.
2:20 PM Round Table Discussion: Design Thinking in Practice
3:10 PM Break
3:30 PM Overview: Redesigning the Service Industry to Maximize ROI
Service design has transformed the creation and delivery of customer experiences in industries as diverse as hospitality, healthcare, technology, and government. This overview will acquaint you with the latest trends and best practices of exceptional service design and the bottom line results.
3:50 PM Round Table Discussion: Redesigning the Service Industry to Maximize ROI
4:40 PM Round Table Discussion: Implications of Creativity, Design Thinking, and Service Design for Florida’s Economy
5:20 PM Wrap Up - Sir Ken Robinson
5:45 PM Adjourn
6:00 PM President’s Reception (Cocktails and Heavy Hors D’oeuvres)
8:00 PM President’s Round Table Concludes
